It’s not just Santa that is busy in the run up to Christmas, our fulfilment house and delivery companies are working their hardest to get your packages to you.

Please place your order in plenty of time to avoid disappointment. Whilst we work hard with the teams to minimise delays, it’s impossible to prevent them completely at this time of year.

Customer Service Team Opening Hours

Our Customer Service Team is here to help you until Friday 22nd December.  Then they will be off with their families from Saturday 23rd December to Tuesday 2nd January.

We will be checking our email inbox once a day over the Christmas period, so please do email us at if you have any questions.


Orders and Deliveries

Of course, you will be able to order online at any time, but please make a note of the following delivery team closures:

Royal Mail is shut on 25th and 26th December, and on 1st January.

DPD is closed on the 25th and 26th December, and on 1st January.

Our warehouse is closed 23rd to 26th December and between 30th December to 1st January 2018.

If you place an order over this period, please be aware that there may be a delay. The warehouse will progress your order on their next working day.


With our love and best wishes to you and your families this Christmas.

From all of us here at the AHFrancis Team x