Orders and delivery

If you send us your order before 3pm, we aim to process it the same day. If we receive it on or after 3pm, we’ll process it the next working day.

We’ve a couple of delivery options for you to choose from, depending on how speedy you need us to be.

Standard Delivery – £5.95 +VAT
This is a signed for service from Royal Mail, where we aim to deliver your goods within 3 working days, excluding Sundays and Bank Holidays.

Express Delivery – £8.95 +VAT
This is a signed for service from DPD, where we aim to deliver your goods the next working day, excluding Saturdays, Sundays and Bank Holidays.

We deliver items as quickly and efficiently as possible. Unfortunately, we’re unable to guarantee our delivery times, as they may be affected by circumstances beyond our control.

If your address is overseas, you may incur additional currency transaction, postage and customs charges. Please contact customerservice@ahfrancis.com before you place your order as we do not deliver everywhere within the world.

 

Late or missing parcels

Should you experience a problem with your delivery, please log onto your AHFrancis account to track your order.

For more information on tracking your parcel, click here.

In the unlikely event that your order has not arrived after 3 working days (Express Delivery) or 5 working days (Standard Delivery) – and you haven’t contacted the courier direct to make any changes – please contact customer services and we will do everything we can to help.

 

Returning and exchanges

Should you receive a damaged, defective or incorrect item, please contact us. A member of our customer service team will be happy to help.

You may wish to return goods other reasons. We’ll be happy to do this provided:

  • They are returned to us within 30 days of the date ordered.
  • The goods have been unopened, unused and are in resealable condition. By this we mean that all packaging and/or cellophane wrapping must be fully intact.
  • You have contacted customer services in advance to arrange a return or exchange.
  • You include the original delivery note and reason for return with the returned goods.

Our returns address is:

AHFrancis Professional Beauty Ltd
c/o James & James Fulfilment Ltd
Liliput Road
Brackmills Industrial Estate
Northampton
NN4 7DT