Orders and delivery

If you send us your order before 3pm, we aim to process it the same day. If we receive it on or after 3pm, we’ll process it the next working day.

We have two delivery options available:

Standard Delivery – £6.95 +VAT
This is a signed for service from Royal Mail, where we aim to deliver your goods within 3 working days, excluding weekends and Bank Holidays.

Express Delivery – £9.95 +VAT
This is a signed for courier service, where we aim to deliver your goods the next working day, excluding weekends and Bank Holidays.

We deliver items as quickly and efficiently as possible. Unfortunately, we’re unable to guarantee our delivery times, as they may be affected by circumstances beyond our control.

Due to Covid-19 we are currently experiencing long delays with our deliveries, it can take up to10 X days to receive your order. Please do contact us after this time if you have not received your order.

If your address is overseas, you may incur additional an currency transaction, postage and customs charges. Please contact customerservice@ahfrancis.com before you place your order as we do not deliver worldwide.

Late or missing parcels

Should you experience a problem with your delivery, please log onto your AHFrancis account to track your order.

For more information on tracking your parcel, click here

In the unlikely event that your order has not arrived after 3 working days (Express Delivery) or 5 working days (Standard Delivery) – and you haven’t contacted the courier direct to make any changes – please contact customer services and we will do everything we can to help.

Returns and exchanges

Should you receive a damaged, defective or incorrect item, please contact us Monday – Friday, 9am – 5pm on 01722329289. A member of our customer service team will be happy to help.

You may wish to return goods for other reasons. We’ll be happy to do this provided:

  • They are returned to us within 7 days of the date ordered.
  • The goods have been unopened, unused and are in resalable condition. By this we mean that all packaging and/or cellophane wrapping must be fully intact.
  • You have contacted customer services in advance to arrange a return or exchange.
  • You include the original delivery note and reason for return with the returned goods.

Our returns address is:

AHFrancis Limited
Beau Barn
The Street
Whiteparish
Salisbury
Wiltshire
SP5 2SL

For items such as adhesive, they must first be returned for testing before any refund is made. If the product is deemed to be faulty, a full refund will be processed. Please be aware that testing a product’s quality and receiving the results is often a 2-3 week process.

Please note that adhesives cannot be returned from the Republic of Ireland as the Irish postal system prohibits the sending of liquids outside of the country.