Orders and delivery
If you send us your order before 3pm, we aim to process it the same day. If we receive it on or after 3pm, we’ll process it the next working day.
We’ve a couple of delivery options for you to choose from, depending on how speedy you need us to be.
This is a signed for service from Royal Mail, where we aim to deliver your goods within 3 working days, excluding Sundays and Bank Holidays.
Express Delivery – £8.95 +VAT
This is a signed for service from DPD, where we aim to deliver your goods the next working day, excluding Saturdays, Sundays and Bank Holidays.
We deliver items as quickly and efficiently as possible. Unfortunately, we’re unable to guarantee our delivery times, as they may be affected by circumstances beyond our control.
If your address is overseas, you may incur additional currency transaction, postage and customs charges. Please contact firstname.lastname@example.org before you place your order as we do not deliver everywhere within the world.
Late or missing parcels
Should you experience a problem with your delivery, please log onto your AHFrancis account to track your order.
In the unlikely event that your order has not arrived after 3 working days (Express Delivery) or 5 working days (Standard Delivery) – and you haven’t contacted the courier direct to make any changes – please contact customer services and we will do everything we can to help.
Returning and exchanges
Should you receive a damaged, defective or incorrect item, please contact us. A member of our customer service team will be happy to help.
You may wish to return goods other reasons. We’ll be happy to do this provided:
- They are returned to us within 30 days of the date ordered.
- The goods have been unopened, unused and are in resealable condition. By this we mean that all packaging and/or cellophane wrapping must be fully intact.
- You have contacted customer services in advance to arrange a return or exchange.
- You include the original delivery note and reason for return with the returned goods.
Our returns address is:
c/o James & James Fulfilment Limited
Brackmills Industrial Estate
Please note that adhesives cannot be returned from the Republic of Ireland as the Irish postal system prohibits the sending of liquids outside of the country.