I had a question this week about the procedure if a client happens to react to their eyelash extensions, so I thought it would be useful to share my recommendations.

Well for starters, it is our biggest fear that a client may react, but the truth is, it’s very, very rare.

That said, you simply cannot risk not doing a patch test and it is a requirement for insurance purposes, so please always do the patch test on your eyelash extension clients.

……Assuming you did the patch test and the phone goes 48 hours after the treatment,  the client on the other end saying she has red itchy eyes. What do you do?

Firstly, there is a possibility that despite the patch test the client still reacts, but this is extremely rare, so it may never happen to you.  If it does:-

Get the client in and remove the eyelash extensions immediately being very careful not to touch the skin with the remover.  The important thing here is to make sure you rinse well after the remover so the client’s lashes are absolutely clean, you must not leave any traces of remover.  Once the lashes are removed the client’s eyes will calm down so please do not worry!!!

Ask the client if both eyes have reacted, I had a situation where a therapist said her client had conjunctivitis in one eye.  If this is the case, it may be a complete coincidence as if the lashes are on both eyes, in theory both eyes would react.

Here are a few steps you should always have as part of your procedure to avoid eyelash extension reactions:

Always patch test properly, no short cuts.

Always do a proper client consultation, our whole eyelash extension consultation forms have all the relevant questions you should ask and they look super professional – definitely worth it!

A blower is very useful to make sure glue is dry and any vapours have evaporated before the client opens her eyes.

Always have sterile eye wash on the trolley.

AHFrancis golden rule:  If in doubt leave it out. Anyone who comes in with red eyes or anything you are worried about, it’s just not worth it and it’s always best not to do the treatment.

Be safe!!!

Love Alison