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Frequently Asked Questions

Skip to GENERAL | GLUE | LASH LIFTING | MARKETING | PRODUCTS | ORDERS & DELIVERY | TRAININGTECHNICAL ASSISTANCE

Frequently Asked Questions


GENERAL


How do I get a shop account?

If you have been using the old site, you will need to re-create your shop account by clicking sign up and following the instructions on the screen.  
PLEASE NOTE: Your old password will not work with the new system, sorry but you will have to re-register


How do I opt-in to your newsletter?

There are two sign up boxes on the home page, just leave us your name and e-mail address and we will do the rest!

GLUE

What are the differences between the glues?

Problend – No fumes, long lasting

Level 3 – 3D Lashes best selling glue. Strong with a slight fume.

FastLash – Our strongest glue, very long lasting, does have a fume.

Does the glue contain latex?

Flutter fix glue does not contain latex. Our lash extension glues come from the acrylate family and do not contain latex.

What’s your strongest glue?

Fastlash is our strongest glue.

LASH LIFTING TECHNICAL HELP

What’s the difference between a perm and lash lift?

The only difference is that in lash perming a roller is used, and lash lifting a shield is used, the process is exactly the same.

Why has the perm not taken?

If the perm has not taken, there are several trouble shooting topics to consider:-

Oil or makeup on the lashes are causing a barrier

Wrong size roller or shield

Lashes are not tight enough around the roller or shield

Perm solution is placed in correctly

What are the dolly shields for?

Dolly lash shields are used for the lash lifting technique (eyelash perming) instead of rollers.

Did you find what your were looking for? A full library of technical assistance is available at The Business of Beauty

MARKETING

How can I get some marketing images?

We have a library of marketing material available on The Business of Beauty.

How much should I charge for lashes?

The price you charge for treatments will depend on your local area and your overheads. Prices range from £50-£150 for a full set of lash extensions.

The best way of working out your pricing structure is look at the product cost and your hourly rate.

Do you sell posters?

Posters are available from our marketing material library which you can access from The Business of Beauty

How do I market myself?

Alison has writes a comprehensive blog on various aspects of running a lash business. Click here to go to The Blog.

The business of beauty also has an abundance of marketing advice to help you with the success of your business.

PRODUCTS

What are the lashes made from?

Lashes are made from a light flexible synthetic material.

Can I get samples of products?

Samples are not available, but you may order small quantities of items you are interested as there are no minimum orders.

What’s the difference between transpore and micropore tape?

Transpore tape is perfect for helping to stick eye gel pads down. It can also be used to keep strips of lashes firmly attached if you are sticking lashes to the back of your hand. Micropore Tape is soft and is used for bottom eye technique. Professionals need both in their kit!!

Are your lashes real mink?

No mink is simply the description. We would never use mink lashes as we don’t believe they are ‘lovingly combed!’!

What are the 007’s?

0.07 lashes are a fine lash designed to give a natural but full look.

What’s the thickest lashes you do?

The thickest lashes available are .25mm….These are suitable only for clients with natural thick lashes as weak brittle lashes will not be able to hold a thicker lash extension. More information on lash types and techniques is available on The Business of Beauty.

ORDERS, DELIVERY AND RETURNS

Can I place a telephone order?

Yes, you can place a telephone order. Telephone orders take 24hrs. On line orders are processed on the same day provided they are received by 1pm.

What should I do if I have a faulty product?

All returns must be accompanied with the original delivery note with the reason for return and sent to:

Please mark all shipments to:

AHFrancis Professional Beauty Ltd
c/o James and James
Burlington Park
1 Station Road
Foxton
Cambs

Please refer to ‘Delivery and returns’ for more information.

How do I return a product I don’t want?

All returns must be accompanied with the original delivery note with the reason for return and sent to:

Please mark all shipments to:

AHFrancis Professional Beauty Ltd
c/o James and James
Burlington Park
1 Station Road
Foxton
Cambs

Please refer to ‘Delivery and returns’ for more information.


My order has not arrived?

Please contact customerservices@ahfrancis.com

TRAINING

The Carlton Institute, our accredited training partner, deliver all our training courses. Click here to register for a prospectus. LINK

LASH EXTENSIONS TECHNICAL ASSISTANCE

How do you do express lashes?

Express lashes is a Master Technician technique which you can learn on line through our Master Technician on line training coming soon.

How do I remove lashes?

Removing lashes should be done with an appropriate remover by a professional and never picked off.

My client has short, stubby lashes – how do I work with these?

J Curl .15mm lashes are ideal for short stubby lashes. If you use a deeper curl, it will be difficult to get a 100% bond and the lashes will not stay. Thicker lashes such as .2mm and .25mm will be too heavy.

How should I do infills(top ups)?

Top ups should be done in the same ways as the original lashes. Separation is the key to longer lasting lashes. Express lashes should not be topped up, they should be removed and re-applied.

What can I use as an alternative to gel pads?

The gel pads are designed specifically for lash extensions, you should not improvise with cotton wool or lash tint papers as the cotton wool has too many fibres and will stick to the glue. Lash tint papers do not offer enough protection.

Do you have/can you send me COSHH sheets for your products?

COSHH sheets are available on request.

Why are the eyelashes not lasting?

There are several reasons why your lashes may not be lasting:

Lashes are not completely clean before starting your application. If there is any residue of makeup or oil on the lashes, the glue will not bond properly.

For 100% bonding the lash extension should be separated and the lash should be bonded to a single lash without any gaps.

Glue should not be more than 9 months old.

Glue should be kept at room temperature.

Why has my client reacted?

Patch testing is imperative.

Standard skin test behind the ear using a wooden applicator stick

Apply 2-4 lashes to one eye 48hrs before procedure or stroke some glue onto a couple of natural lashes.

What should I do if my client has reacted?

In the event that your client has reacted in anyway (which will be extremely rare if you carried out a patch test), ask the client to come to the salon immediately and remove the lashes.

Can I put lashes on someone under 16?

We don’t recommend applying lash extensions of anyone under 16. Under 18 you should seek parents consent.

Can I trim the gel pads of the excess gel?

The Gel pads contain a hypoallergenic gel to protect the skin around the eye, any excess can by removed.

Did you find what your were looking for? A full library of technical assistance is available at The Business of Beauty.