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Terms & Conditions of Sale

These terms and conditions shall be the only terms of contract between A H Francis Professional Beauty Ltd, and the purchaser. No other conditions shall have effect unless agreed in writing by A H Francis Ltd.


Are those ruling at date of dispatch and are subject to alteration as may be necessary.

Unless otherwise stated, prices are subject to VAT and delivery costs. The company undertakes to effect delivery as expeditiously as possible. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control.

Orders placed after 1.00pm will be processed the next working day.

Telephone orders will be processed within 24 hours.

Delivery Charges

Royal Mail Tracked 2 – 3 day delivery - £4.95 plus VAT

Priority Delivery Next Working Day - £8.95 plus VAT

Quotes for larger parcels on request.


Payment must be received with order. Goods will not be dispatched until payment has been received.


Goods are sold on the understanding that they will only be used for their intended purpose by fully trained, responsible persons. All products are checked prior to dispatch.

Risk shall pass to the buyer with possession of the goods.

Damaged Goods

Should you receive a damaged item please contact us. We will do our best to make sure that any errors or damages are dealt with as quickly as possible.

Returning an item

We do accept returned goods at A H Francis provided:

They are returned to us within 30 days of the date ordered, stating your name, invoice number and the full reason for your return.

The goods have been unopened, unused and are in resalable condition. By this we mean that all packaging and/or cellophane wrapping must be fully intact. If this is not the case, the item cannot be resold and therefore will not be accepted by our Returns Department.

Please contact us before returning any item for refund or exchange, as all goods deemed not acceptable will be returned to the sender.

If you wish to return goods, we will refund the value of the goods on receipt of them, or exchange them if requested.

If the new item is of a higher value than the returned item, we will charge your card for the difference plus delivery costs. Any exchanged items will incur delivery costs.

All returns must be accompanied with the original delivery note with the reason for return and sent to:

AHFrancis Professional Beauty Ltd
c/o James and James Fulfilment Ltd
Liliput Road
Brackmills Industrial Estate