By placing an order with us you are agreeing to accept the following terms and conditions. These terms and conditions are the only terms of contract between AHFrancis Limited and our customers. No other conditions apply unless we agree them in writing in advance.
All goods are sold on the understanding that fully trained, insured and responsible people will use them for their intended purpose. Risk shall pass to the buyer on delivery of the goods.
Our prices are subject to change.
Unless otherwise stated, prices listed on our website are subject to VAT and delivery costs.
If you are outside of the UK, you may have to pay additional import duties and taxes, which are levied once the order reaches your country. All our prices are listed in GB pounds and you may be liable for additional charges from your bank when converting into another currency.
You agree that any and all of the information you have given us when creating your account and at the time of ordering is accurate and complete.
All orders are subject to acceptance and product availability. If a product is not available we will let you know as soon as possible and will not charge your credit or debit card for the item(s) in question. You accept that we will not take ‘back orders’ however we will do our best to let you know when an item that was out of stock comes back into stock so you may place a new order should you wish. If your order has not been accepted we will contact you to give you the reasons why.
We do not automatically accept orders from countries outside the UK. It is best to contact us to check if we deliver to your desired destination.
When we accept an order we will send an order confirmation to the email address you specified. You must check that the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
Orders placed before 3pm are, where possible, processed the same day. Orders placed on or after 3pm will be processed the next working day.
Cancelling or changing an order
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can as orders move rapidly through our warehouse. We will try our best to make any changes but we cannot guarantee we will be able to do so as the order may already have been processed.
In such cases, you may have to wait until you receive the order and then follow our Returns procedure.
Payment must be made at the time of order. Goods are not dispatched until payment is received.
We aim to deliver items as quickly and efficiently as possible. Unfortunately delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. Once the order leaves our warehouse, we are relying on the courier service to deliver on time.
We shall not be liable for any delay in the delivery of products ordered if the delay is due to any event beyond our reasonable control.
Late or missing parcels
If you select Express Delivery and the delivery is delayed by circumstances beyond our reasonable control, we will not be liable for refunding your delivery charges. However we will refund the difference between Standard and Express Delivery if the delay is a result of an error that we’ve made.
In the unlikely event that your order has not arrived after 3 working days (Express Delivery) or 5 working days (Standard Delivery), and you have not contacted the courier direct to make any changes, we shall (if you wish) refund your credit or debit card for the price of the goods and delivery fees. If your order subsequently arrives, you shall be liable for returning the goods to us – and paying any charges incurred, unless the return is the result of an error that we’ve made.
Damaged, defective or incorrect goods
In the unlikely event that you receive goods which were not what you ordered, or which are damaged or defective, or are a different quality to that stated on our website, we shall replace these goods or refund the amount you paid for the goods in question, providing you notified us of the problem within 14 working days of delivery of the goods. In addition you must returned the goods to us (unless we inform you that the return is not necessary).
You will be liable for any charges incurred when returning goods, unless the return is the result of an error that we’ve made.
Returns and exchanges
You may wish to return or exchange goods for reasons other than the above. We shall accept returns and exchanges of goods provided:
- They are returned to us within 7 days of the date ordered.
- The goods have been unopened, unused and are in resaleable condition. By this we mean that all packaging and/or cellophane wrapping must be fully intact.
- You have contacted customer services in advance to arrange the return.
- You have included the original delivery note and reason for the return with the returned goods.
We shall credit the amount to be refunded to your debit or credit card within 2 working days of the goods being accepted back into our warehouse by our returns team.
For exchanges, if the new item is of a higher value than the returned item, you shall be liable for the difference and associated delivery charges.
We have taken measures to prevent internet fraud and to ensure that any data collected from you is stored as securely and safely as possible. However we cannot be held liable in the extremely unlikely event of a breach of our highly secure systems.
We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
We have taken care to provide accurate product images for each of the products for sale on our website. However, due to a number of different factors such as packaging and branding changes, we cannot be held responsible or liable for any differences. This does not affect your right to return goods that are a different quality to that stated on our website, as mentioned above.
If an error is discovered with the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.
We have taken measures to ensure the reliability of our website however we cannot guarantee that our website will be interruption or virus free.
We will not be liable for any economic losses, loss of goodwill or reputation, or any indirect losses suffered or incurred by you arising out of or in connection with any matter under this contract.
This contract, and any disputes or claims arising out of it, shall be governed by and construed in accordance with the law of England and Wales.